Collaborative models white paper _______ [192kb]

This paper gives a general overview of knowledge management, social capital and trust, and looks at a variety of collaborative models or knowledge networks.

Get Smart:Intelligent Agents ____________ [142kb]

Intelligent agents are increasingly being used to perform tasks for us and are becoming powerful tools for e-commerce. This paper gives a general overview of intelligent agents – their role in e-business and, in particular, e-commerce .

Designing for Usability 2005 ____________[500kb]

Presentation given at an Intranet Usability Conference held in Melbourne 29 - 31 August 2005. Explores some of the strategies, tools and tactics available for developing a productive and usable intranet or internet from the outset.

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Tip Sheets

Writing for the Web: Part 1_________[195kb]